RECOMMENDATIONS
Before buying a new computer, consider extending the life of your existing machine with an upgrade. Or, consider a fairly recently refurbished model. Most of the companies in the Ratings <http://www.consumerreports.org/main/detailv2.jsp?CONTENT%3C%3Ecnt_id=160047&FOLDER%3C%3Efolder_id=29327&ASSORTMENT%3C%3East_id=93463&bmUID=1030549798902> offer them on their web sites.
Among the Windows computers we tested, the Dell Dimension 4400, $1,380, offers the best overall combination of performance, customer support, and reliability. The Gateway 500X, $1,480, performed well, but it's been among the more repair-prone brands.
The Apple New iMac, $1,600, a fine machine, continues Apple's tradition of design innovation. Apple also earned high marks for its technical support.