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        Date: 02:42 PM MDT, 10/19/2002 
            From: storage.support@am.sony.com    
            To: paul.fong@stanfordalumni.org 
            Subject: SONY NetAgent Session Log 

        
        



        This is an automated email sent from the SONY NetAgent
            Server. The following information is a log of your session. Please
            save the log for your records.

            Session ID: 86783

            10/19/2002 03:29:47PM Session Assigned CSR (Amy)
            10/19/2002 03:29:47PM Enter Session CUS (paul.fong)
            10/19/2002 03:29:49PM Session Accepted CSR (Amy)
            10/19/2002 03:29:49PM Enter Session CSR (Amy)
            10/19/2002 03:29:49PM Message Sent CUS "After unsuccessfully 
            installing a
            Spressa USB CRX100E/X on my new Dell Windows 2000 computer, I 
            uninstalled the
            drivers and soft"
            10/19/2002 03:29:52PM Message Sent CSR "Hello, my name is Amy. May I 
            have
            your full name and phone number please?"
            10/19/2002 03:30:16PM Message Sent CUS "Paul J. Fong 719-636-1225"
            10/19/2002 03:30:44PM Message Sent CSR "What can I help you with"
            10/19/2002 03:31:17PM Message Sent CUS "I need help to remove 
windows
            registry entries for the Spressa USB CRX100E/X."
            10/19/2002 03:32:57PM Message Sent CSR "Our software does not get 
            saved in
            the registry"
            10/19/2002 03:33:06PM Message Sent CSR "once you remove it from 
            add/remove
            programs it is gone"
            10/19/2002 03:33:27PM Message Sent CUS "What about the drivers? Do 
            they
            have registry entries?"
            10/19/2002 03:33:51PM Message Sent CSR "the drive is plug and play, 
            the
            drivers are built into windows"
            10/19/2002 03:35:29PM Message Sent CUS "What do you think could 
            cause the
            blue screen after trying to install & uninstall the Spressa?"
            10/19/2002 03:35:43PM Message Sent CSR "We only support the drives 
            for 1
            year. You will need to contact us via phone for pay-for-support at
            800-588-3847. If you have a receipt of purchase within the year 
            warranty period
            fax it to 712-655-3047 attn: Amy. Include this email along with the 
            fax."
            10/19/2002 03:36:11PM Leave Session CSR (Amy)
            10/19/2002 03:36:11PM Leave Session CUS
            10/19/2002 03:36:11PM Session Ended

            If you have any questions, please email storage.support@am.sony.com, 
            or revisit
            the 
            SONY NetAgent System for live support.